Device Registration / Biometric Authentication

Device Registration

For an even simpler login to Mobile Banking.

Here’s a smart tip. If you’re regularly using the same phone or tablet to access QNB Mobile Banking, you can now log in and register your device – so that all your future logins can be securely completed without the need for further SMS PINs.

What benefits does Device Registration for Mobile Banking offer?

  • Secure, convenient login with just username and password
  • SMS notification of successful and unsuccessful logins
  • Simple de-registration via Mobile Banking, Internet Banking or Call Center

How to register your smartphone or tablet, in three easy steps:

  • Register your device when you first log into the App. If you skip this step, you can access it later via the ‘Register’ button under the ‘More/Settings/My Devices’ menu.
  • Choose a unique name for each device. You can register up to five devices under your username – with the option to de-register any device registered previously.
  • Once you have submitted your registration, each device will then be available for your use on QNB Mobile Banking without the need for further One-Time SMS PINs.

How to de-register – should you sell, lose or stop using a registered device:

 
Option A: Log into QNB Mobile Banking, select ‘More/Settings/My Devices’, then choose the device that you wish to de-register.
 
Option B: Log into QNB Internet Banking, select ‘My Profile/My registered QNB Mobile Banking Devices’, then choose the device that you wish to de-register.
 
Option C: Call our Customer Care Center on 4440 7777 to de-register any device that is registered under your Username.
 

Frequently Asked Questions

Is it compulsory to register my devices?
No. It’s an optional service which makes logging in easier and more convenient.
 
How many devices can I register under my username?
Up to 5 devices.
 
Can I register the same device under different usernames?
Yes. You can register a device up to 5 usernames (in case, for example, you are sharing a tablet in your family)
 
Can I log into QNB Mobile Banking with an unregistered device?
Yes – using your username, password and a One-Time SMS PIN.
 
If I delete and later re-install the app, will I have to re-register my device?
Yes. You’ll need to remove the previous registration and register the device again.
 
Is the device registration secure?
 
Yes. Upon registering your device you still need to use your password or biometric authentication during the login process, and for certain transactions further SMS PIN is required to make your transactions even safer. Agreeing to register your mobile device also means you agree that the Bank will keep the device ID (Unique Identified Number) as a reference and recognition that you own the device. You are responsible to ensure the device’s safety. If, under any circumstances, the device is not in your possession, you are required to de-register the device.
 
What happens if I lose a registered device?
You can de-register the device via Mobile Banking, Internet Banking or Call Center.
Biometric Authentication

Financial security and convenience at your fingertips.

As an alternative to your Password, once you have successfully logged into QNB Mobile Banking and registered your device you can enable the Biometric Authentication, then you can use it for your future logins.

Availability

The Biometric Authentication is available for Retail customers registered for QNB Mobile Banking with an:

  • iPhone with Touch ID fingerprint support (iPhone 5S and newer models)
  • iPad with Touch ID fingerprint support and Face ID (iPad Air 2/iPad Mini 3 and newer models)
  • iPhone with Face ID (above iPhone X and new models with Face ID support)
  • Android smartphones and tablets with secure fingerprint biometric authentication

Note: to use the Biometric Authentication your smartphone or tablet need to be registered for QNB Mobile Banking with your user (see at Device Registration section).

 

Features and Benefits

  • Login to QNB Mobile Banking with Username and Biometric Authentication (or Password)
  • SMS notifications from successful/unsuccessful logins
  • The Biometric Authentication can be enabled/disabled from QNB Mobile Banking or from the device itself
  • If the Biometric Authentication fails or become disabled, you can still login with your Username and Password

 

How to enable or disable the Biometric Authentication?

  • Once you have logged in and registered your smartphone or tablet, the App will offer you to enable the Biometric Authentication, provided your iPhone, iPad or Android device supports Biometric Authentication (Touch ID, Face ID, Android Biometric Authentication) and you had previously enabled and setup the Biometric Authentication on your device. In case you skip the process, later on you can enable the Biometric Authentication under ‘More/Settings/Biometric Authentication’ menu.
  • Confirm the Biometric Authentication enablement and read and accept the Terms and Conditions and allow QNB Mobile Banking to access your Biometric data stored on your device to use as an alternative to your password.
  • Once you set up the Biometric Authentication from the next login you can use as an alternative of your password. Make sure the Biometric Authentication (Touch ID, Face ID or Android Biometric Authentication) is enabled on your device.

 

If later on you would like to disable the Biometric Authentication:
 

  • Login to QNB Mobile Banking, select ‘More/Settings/Biometric Authentication’, to disable it.
  • Disable the Touch ID, Face ID, or Android Biometric Authentication on your device

Frequently Asked Questions

Is it possible to login to QNB Mobile Banking without Biometric Authentication?

Biometric Authentication is an optional convenient service, in case the Biometric Authentication is disabled or fails, it’s still possible to login with Password.

 

Which smartphones and tablets supported to use the Biometric Authentication with QNB Mobile Banking?

Currently, iPhone-s and iPad-s with Touch ID (iPhone 5S, iPad Air 2 and iPad Mini 3 and newer models), iPhone-s with Face ID (iPhone X and above), and Android devices with secure Biometric Authentication are supported.

 

Do I need to register my device to enable the Biometric Authentication?

Before enabling the Biometric Authentication, you need to register your device for QNB Mobile Banking App (under ‘Settings/My Devices/Register’ menu).

 

Can I use all the Biometric data stored on my device settings?

Enabling the Biometric Authentication for QNB Mobile Banking login means that you can use all the Biometric data stored on your device settings as an alternative to your password. You are responsible to ensure there are no other persons’ fingerprints or facial data stored on your device other than your own. If any other person's fingerprint or facial data is stored on your device, and allowed to access to your banking information, then you are responsible for any of the transactions and activity carried out by this person. Enabling Touch ID/Face ID/Android Biometric Authentication means that you agree and accept iPhone/iPad Touch ID/Face ID/Android Biometric Authentication as your mode of authentication as an alternative for a password provided by Apple Inc. and Google Inc. as per their Terms and Conditions.

 

Does additional SMS PIN required for certain payments even when the Biometric Authentication is enabled?

To further secure your daily banking, certain transactions and activity may require one-time SMS PIN, as an additional security measure sent to your registered mobile number.

 

What happens if the Touch ID/Face ID/Android Biometric Authentication of my device is broken?

QNB is not liable or responsible for any malfunction in Touch ID/Face ID/Android Biometric Authentication, any changes to Touch ID/Face ID/Android Biometric Authentication technology (Apple Inc./Google Inc.) or features may or may not impact the way you use the application.

 

If I un-register my device through QNB Mobile or Internet Banking, or through the Customer Care Center will it deactivate the Biometric Authentication?

In case you un-register your device for your user it will automatically deactivate the Biometric Authentication attached to it.

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