Interactive Teller Machine (ITM) Banking

Discover the evolution of ATMs.

ATMs revolutionized the way we bank when they were first introduced. Well, get ready to experience the next generation of self-service machines.

Now you can talk to a bank teller via real time audio/video and conduct the same banking transactions offered at a regular branch, all you need to bring is your QID.

You can find our network of ITMs at the following branches:

  • QNB Bin Omran

  • QNB Al Sadd Sports Club

  • QNB City Centre

  • QNB Doha Festival City

  • QNB Al Shomoukh (2)

  • QNB Al Wakra

  • QNB Head Office

  • QNB Lagoona Mall

  • QNB Villaggio

  • QNB Grand Hamad

  • QNB Landmark Mall

  • QNB Place Vendome

  • QNB The Mall


  • Available during official business days only.

  • ITM Ramadan working hours are from 9:00 am to 6:00 pm

  • Go to ATM locator for more information of the machine location by filtering the option for “ITM” 


Benefits and Features

  • 95% of the branch teller transactions can be availed via QNB ITMs.
  • Travelling and waiting time at branches can be avoided
  • Available at convenient locations
  • Want to make a big cash payment? ITMs can dispense up to QR200,000 per day.
  • Carrying a big amount of cash and need to make a deposit? Just drop by an ITM.
  • Holding cheques and need to deposit them into your account? Easy, just deposit them into any ITM. (Non-QNB cheques will be subject to clearing procedures).
  • QNB cheques up to QR200,000 can be encashed instantly via an ITM.
  • Want to move funds around from one QNB account to another?  Simply request your personalized service officer. 
  • Expect a highly personalized interactive service to conduct your transactions with the assistance of a Personalized Service Officer via high quality video/audio session.
  • With a color camera, handset, passport & ID scanner, digital signature pad, receipt printer and authentication process, ITMs provide the highest level of convenience.
  • All transactions and video sessions are recorded and stored securely to ensure service quality and the highest levels of security for audit trail purposes.

User Guide

How it Works
  • Drop by any branch with an ITM or where an ITM is located.
  • Touch the screen to view your language options.
  • Select your language of choice.
  • Wait for the teller to connect with you.
  • Proceed with transaction session.

Transaction Limit

Withdrawal Limit



Maximum Number of transactions

QAR 50

QAR 20,000 per dispense
QAR 200,000 per transaction

No limit

Cheque Encashment

QAR 50

QAR 200,000

No limit

Cash Deposit on ITM Machine

QAR 1 per 100 notes per insertion

100 notes max per transaction

No limit


Frequently Asked Questions

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